Common Questions

How will I receive my purchase?

Our e-Publications are available via download link.

You will receive a Confirmation email after purchase where you can instantly download the e-publication by using the encrypted link provided.

Help! I paid, where is my product?

After paying for your order you will receive a Confirmation email with link(s) for you to download your purchase(s).

I have not received a Confirmation email, now what?

Sometimes there is a slight delay in receiving the email, give it about 15-30 minutes. If you do not see an email in your inbox, please check your SPAM folder before filling out contact form.

How long is download link valid?

All links expire 7 days after purchase. If more than 7 days have passed since purchase and you were not able to download in time, fill out the contact form and our Sales Manager will assist you.

I am getting a message that says I have exceeded my download limit, but my device didn’t complete the download. Now what?

Fill out the contact form and our Sales Manager will assist you.

Still confused or unsure how to get your purchased product(s)?

Fill out the contact form and a Sales Manager will assist you.

Having difficulties purchasing our products?

Contact us describing your issue so we can try our best to resolve.

What is your refund policy?

All sales are final and non-refundable.